The Call for the Resignation of Canada Post’s President

The Canadian Broadcasting Corporation has posted in-depth coverage of the battle between the new Liberal Government and the Conservative appointed President of Canada Post, Deepak Chopra. Sian Matthews, chair at Canada Post, has written a strongly worded defense for keeping Mr. Chopra at the helm. The response strengthens the present Government’s accusation of their predecessor stocking government boards with party insiders. Matthews was once Stephen Harper’s official agent back in 1993. For more info, click on the following link Canada Post Chair Delivers Sharp Rebuke.

Posted in Opines

Where is Canada Post headed under a Liberal Government?

There is angst among postal workers on what the future looks like under the auspices of a Liberal Government. Nobody knows where Canada Post is heading now that the Conservative vision of community mailboxes has been nixed.

A recent article by Don Pittis posted on the Canadian Broadcasting Corporation’s website, Canadians must say if Canada Post is more precious than junk mail [ Oct 29, 2015] suggests that Canada Post is once again under analysis and a different set of changes could potentially be forthcoming. There is a brief open window, according to Pittis, to consult the Canadian people on what the future of Canada Post should be.

Pittis makes some very good points that the public needs to discuss.

Flyers and admail subsidize a portion of mail delivery. The removal of this medium would increase the cost of delivery to each household. It would be necessary to increase the cost of postage or the corporation to take a loss without flyers or admail.

The idea of alternate day delivery is up for discussion as well. This is not an easy task to fulfill. Canada Post presently does not have the extra room to store any mail in any of their centres for more than a day. Alternate day delivery requires Canada Post to increase their warehouse and logistic facilities all across Canada which could be very costly.

There are three big points that Mr. Pittis overlooked.

The first one is the potential sale of Canada Post. This was not a discussion point during the elections either. It was the previous Liberal Government that had begun prepping Canada Post for privatization and clearly demonstrated at their hiring of Moya Greene as the president. However, her business plan, combined with the 2008 recession, slowed down rather than accelerate privatization. Stephen Harper and his Conservative Government had proceeded with plans for privatization. One of the biggest hurdles he had to overcome was the problematic Canada Post pension plan. It had significant losses from the 2008 recession. This loss combined with the strategy to almost halve the workforce would devastate the defined pension plan. Future employee contributions would not be able to sustain pension obligations. The solution was to change it. Discussions were in the beginning stages on revising the pension plan when the Conservative Government was outed.

Will the Liberal Government stop the restructure of the defined pension plan? It is not known.

Another problem that the Liberal Government has to face is that of the proposed Trans Pacific Partnership deal. The deal severely limits Government state owned enterprises because TPP believes it gives them too great an advantage against private entities. Although the wording of the TPP is not clear and the details are not known, it points to the notion that Canada Post would have to be privatized.

Last of all, the collective agreement between the Canadian Union of Postal Workers and Canada Post expires January 31st, 2016. Will the Liberal Government fulfill its promise of better relations with employees, or will it legislate workers back to work imposing a new deal?

What is the future of Canada Post? The next six months to a year are going to be interesting.

Posted in Opines

The Future of Canada Post… Parcels

Where is Canada Post heading? Another report about the transformation of Canada Post. This time by By Sean Davidson, CBC News, October 17th, 2015. It is a start but does not go deep enough into the history, politics, or economics behind the decision making. He does suggest that if the Liberals win the election, it may be status quo with the modern post blueprint of cutting jobs and converting to Community Mail Boxes from home delivery. A coalition with the NDP could upset the current direction.

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Canada Post President Defends Blueprint

In December, 2013, Canada Post’s President and CEO, Deepak Chopra appeared before a Canadian Parliamentary committee to defend his blueprint for Canada Post’s future. The blueprint is naturally supported by the ruling Conservative Government, and criticized by the NDP opposition. Paul Dewar, an NDP MP, spent 5 minutes questioning Mr. Chopra on the changes. Mr. Chopra refused to engage in answering any of the questions and instead chose to forward his vision of Canada Post through short quotes. The following is the actual exchange captured on television and re-transmitted on YouTube. Mr. Dewar comes across as a person with his own personal axe to grind. However, the response by Mr. Chopra is very indicative of the business model he employs, secrecy. He, as modeled by the majority Conservative Government, do not feel it is the duty of a public servant to be clear and transparent with the citizens on any major decision making.

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A Review of Canada Post’s Five Point Plan

Canada Post’s Five Point Action Plan is the second iteration of the modern post business plan. The first version, which started in 2008, was unsuccessful and this new one adds the elimination of door-to-door delivery to bring it back to profitability.

This is not the typical business blueprint for future growth. It is a survival plan.

The Five Point Action Plan available at Canada Post’s website has no author, nor any endorsements by any leading corporate or government figures. Nobody, including the president of Canada Post, wants to take direct ownership for this document.

Declining volumes are partially to blame for the present predicament but there is an important variable completely left out — the Canada Post Transformation program is a financial disaster, or at minimum a boondoggle. The Government, employees, or the public have to pay for this poor business strategy.

It won’t be the Government who will pay for this. Lisa Raitt, the Minister Responsible for Canada Post, has made it clear in a September 2013 CBC interview that the Canadian Government has no intention of offering direct financial assistance. She believes that the company must be self-sustaining at almost any cost. She has not publicly recognized any responsibility, whether directly or indirectly, of Government involvement in the transformation program that has led up to the debt crisis. She cited the Conference Board of Canada’s Report, The Future of Postal Service in Canada, as justification for any future changes to Canada Post.

This same report is highlighted in the Five Point Action Plan; the Future of Postal Service in Canada urges a fundamental change in Canada Post business model. This was reviewed previously by Canada’s Modern Post, and was found to be very limited in its scope. It was recently revealed by the National Post that Deepak Chopra, President of Canada Post, is a board member of the Conference Board of Canada — a potential conflict of interest. It appears this was the beginning framework for a spin campaign to justify the new business plan.

In 2007 Canada Post was uniquely positioned for the future — an aging workforce that could be reduced through attrition, little to no debt, a pension plan that was in good shape, and an infrastructure in need of updates. It was ripe for change with minimal negative effect. They could have easily reduced the workforce by 12% under the old system, restructured routes and transportation systems, and would have been able to save roughly $500 million a year through this without any major revamping. It likely could even be more if sound business practices were introduced throughout the network.

Canada Post knew volumes were declining when they chose to start the $2+ billion in upgrades — with money that they envisioned through future profits. However they had absolutely no cash reserves in case something went wrong and it did go wrong. The markets crashed in 2008. They had no profits and no money. Government intervention through loans and an issuing of bonds helped ease the crisis but this left the corporation straddled with serious debt.

See A Brief History of Canada’s Postal Transformation for more information.

Why they put so much money into revitalizing infrastructure for a product that was known to be declining is a mystery. Canada Post could have simply started the slow process of winding down its mail processing system to a much smaller footprint to reflect decreasing demand.

Why couldn’t Canada Post have just sharpened the saw under the old system, built up their cash reserves so that if a rainy day came, or wanted to upgrade, pay for it in cash?

If they had the cash, they could have tested the modern post initiative in a single city or region to test its viability first before a national roll-out. This was never done.

In the last year, Canada Post was looking at alternate day delivery as a cost saving solution. Many Canadians seemed open to this idea. There were some problems with this scenario. The cost of expanding warehouse space to hold alternate day mail would be expensive. The high volumes of mail that occur during Christmas could also not be sustained in an alternate day model. It would have to revert to once a day to keep up during this period. The corporation would also not be able to guarantee businesses that their goods would reach their customers at a committed time, which would mean businesses would look for alternative carriers. It would also require a change to the Canadian Postal Service Charter.

The phasing out of door-to-door delivery and the use of CMBs is more cost-effective and fits within the Canadian Postal Service Charter. This was the reason why CMBs were chosen.

The installation of CMBs combined with the stiff hike in the cost of postage is a serious threat to Canada Post’s future. It may accelerate the shift to electronic communications. The negative publicity may urge the public to use alternate delivery forms for parcel delivery too. There may be a sudden 30 percent drop or more in volumes and in related revenue because of this change. Does the corporation have a strategy if this happens?

There is a serious logistical problem of where these CMBs will be located. Most public sidewalks in residential areas do not have room to safely accommodate such a large piece of equipment. Many homeowners will oppose the stationing of this object in front of their property. Canada Post will have to work with communities and local governments for setting up these boxes on urban streets. It will be time consuming and generate negative publicity. It may take more than five years for some neighbourhoods along with numerous consultations to allow for this installation. Some neighbourhoods may choose to permanently refuse or not cooperate at all. This is going to be a logistical nightmare.

By switching to CMBs, this will significantly reduce the letter carrier workforce. This will mean that there will be excess inventory of new vehicles and buildings recently leased by Canada Post. There will be an oversupply problem. Modern Post Version 1 will become a partial write-off.

Labour attrition was one of the key elements of the first version, but the profits were not realized from it. The present second version attempts to revive this same concept.

The loss of 6,000 to 8,000 positions is of great concern. The concentration of losses will be in the letter carrier sector. A smaller percentage will be supervisors, clerks, middle managers and streamlining in the plant operations. There were approximately 15,000 full time and 1,000 part time letter carrier routes at Canada Post in 2011 — though there has been some reductions in the count since then. It is uncertain how many positions the plan will eliminate since delivery to homes represent only 33 percent of the total points of call according to the Five Point Action Plan document (Pg. 5), or corrected to 71 percent by Jay Bryan of the Montreal Gazette in his article Canada Post Plan is a Disaster — regardless of what percentage door-to-door requires more labour than the other methods. The elimination of this method may reduce the letter carrier workforce anywhere between 40 and 50 percent.

The Five Point Plan outlines that 15,000 employees will be retiring in the next five years, but it fails to point out that this is company wide, not just letter carriers. It may require anywhere from 5,000 to 7,000 letter carriers to retire in order for this attrition to work. If there are not enough letter carriers retiring during this period, it is unknown how this will work out.

The reduction of 6,000 to 8,000 positions also has a negative effect on the pension and will cost the corporation more money. With less contributors subsidizing the plan, Canada Post as a corporation is forced to pay more into it. It is not known how much this will cost Canada Post.

The Five Point Action Plan reveals upcoming changes to the pension plan itself. In a December 13th letter sent to the Hon. Jim Flaherty, Minister of Finance, Denis Lemelin, President of CUPW, outlined that the pension is part of the negotiated collective agreement and no unilateral changes can be made by any party. He questions if the reprieve is contingent on changes to the pension plan and if these changes are going to be imposed by the Government rather than through the collective agreement process.

It is the employees and the public that will have to pay for version 1 of the modern post and its current successor. Employees have to suffer job losses and a decline in benefits. The public loses its home delivery, faces increased prices, and receives less services.

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Canada Post and the Universal Service Obligation

How much money Canada Post is legislated to lose every year.

Canada Post is obligated under the Canadian Postal Service Charter to a uniform pricing structure for any mail services delivered across Canada.

Anyone will quickly notice that sending parcels and mail to remote places such as Rankin Inlet, Nunavut, or Hopedale, Labrador is going to cost more than any profit that could be generated out of these communities. And there are some rural and urban routes too, especially those that have a large transient population and low levels of income generation, that Canada Post would lose money on. However, legislation requires Canada Post to absorb these losses.

Most businesses would not survive with legislation requiring them to lose money, but Canada Post has been able to succeed by profiting in other parts of their delivery network. They also gave back money to the Government as a shareholder dividend for many years until 2008.

With such an odd arrangement Canada Post should be demonstrating in their annual financial statements their losses due to Government regulation. This figure is completely hidden and cannot be factually arrived at without Canada Post opening its books to closer scrutiny. This has yet to happen.

A preliminary estimate still can be made.

The United States Postal Service may provide the answer. They too are restricted under similar uniform delivery standards. It has released some numbers with one report specifically identifying that legislation forces 4.2% of their delivery routes to lose money.(1) Canada Post has many more remote areas to service than USPS and it would likely move the percentage higher, likely to 5% of delivery routes. If this is the case, Canada Post may have been required to lose approximately $375 million dollars this last year(2) which was to be offset by profits in other routes. If one examines this over a ten year period, and makes a slight adjustment for less revenue in the earlier years, Canada Post may have been forced to lose over $3 billion dollars over this period. This has been historically covered by profits in other areas by Canada Post, but now it can no longer be sustained.

This is all hypothetical. 5% of routes losing money may not be 5% of the total revenue. It could be lower or higher based on a calculation of the type of services, volumes, labour, transportation and infrastructure costs in relation to specific routes. These figures are not available. This calculation is based on the few numbers found so far.

One must keep in mind about an older study by what was then known as the Postal Rate Commission(3); an organization which was sponsored by the U.S. Postal Regulatory Commission. The results did not find rural routes less profitable. It stated there was an equal mixture of losses in both the urban and rural routes.(4)

The Commission recognized serious losses in their air parcel program to Alaska, which would correlate with Canada Post’s parcel shipments to northern and isolated Canadian communities. The Postal Rate Commission recommended that regular parcel rates be dropped and more expensive alternatives be given in order to make these routes cost-effective.(5)

(1)The Cost of Universal Service in the U.S. and its Impact on Competition
(2) Pg. 31. Based on Canada Post’s segment annual revenue of $7.5 billion dollars.
(3)The Postal Rate Commission changed its name in 2007 and is now known as the Postal Regulatory Commission.
(4)IBID The Cost of Universal Service in the U.S. and its Impact on Competition
(5)IBID The Cost of Universal Service in the U.S. and its Impact on Competition

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A Look into the Canada Post Corporation Act

The Canada Post Operation Act and how it relates to the contemporary affairs of the Canadian Post Office.

It is puzzling that the Universal Service Obligation is omitted in the Act but clearly defined in the Canadian Postal Service Charter. The Charter states that delivery cost is to be uniform across Canada and is to be five days a week — though Lisa Raitt, the Minister of Transport, has suggested that delivery days is under review and may be reduced.(1)

It is surprising that although Canada Post is to be arms-length from the Government, the Act points to a strong amount of Federal control. It states that the Corporation shall comply with such directives as the Minister may give to it. These directives do not need to publicly stated and in reality is considered confidential between both parties. The Postal Transformation Project highlights this ambiguity. It is not clear whether Canada Post acted under its own business plan, or was rushed to enact one that was directed by the Minister responsible for Canada Post.

The Act gives the Minister power to appoint the board of directors. If the Minister so wishes, the board of directors can be occupied by those who support the ideology of the Minister, people who align with a certain political party, or can be a form of patronage. They may also lack the necessary skills, experience and training for such a large and complex company. Moya Greene, ex-CEO of Canada Post complained that these type of appointments has hindered Canada Post.(2)

It also gives Employees the ability to own shares of the Corporation, but cannot collectively have more than 10% and do not have the right to vote. This part of the Act has never been implemented.

The Act stipulates that the Government has a set borrowing limit of $500 million dollars for Canada Post. Cabinet can override this if there is a need. There is no requirement for this override to be brought before Parliament or discussed publicly for approval. However, additional funds issued by Cabinet must be repaid. If not, the issue has to be brought before Parliament.

(1)See the CBC article by Alison Crawford: Cash-strapped Canada Post weighs future of mail delivery
(2)Canada Post: A Blue Print For Change Sept. 2. 2008. Pg. 41

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